Turning complex systems
into documentation people actually read.
I'm Merly Thomas — a senior technical writer and GenAI engineer with 16 years of experience across telecom, SaaS, cybersecurity, oil & gas, and AI-driven products. I build API references, user guides, and structured content systems that ship.
16
Years total experience
12+
Years in technical documentation
25%
Support ticket reduction via structured guides
20+
REST APIs documented (Swagger / Postman)
What I do
Documentation that reduces friction, not adds to it.
API & Developer Docs
REST / OpenAPI / Swagger references, SDK guides, JSON & YAML schemas.
Structured Authoring
DITA XML, single-sourcing, CMS architecture, docs-as-code workflows.
AI-Assisted Content
RAG pipelines, prompt engineering, and human-in-the-loop review for docs at scale.
Domain Depth
Telecom (5G / NB-IoT), SaaS, cybersecurity, oil & gas policy, cloud & IoT.
Featured sample
All projects →Star Wars API (SWAPI) — Developer Reference
An end-to-end REST reference authored to industry standards: overview, workflow, status codes, endpoint tables, query & response schemas, and example JSON payloads.
Have a docs problem worth solving?
Whether it's a first API reference, a migration to DITA, or an AI-assisted content pipeline — let's talk.