2025 — 2026
AI · NLP · LLMs
Self-Learning & GenAI Development
— GenAI Engineer (Independent)- Certified in SEO, Markdown, SQL, API Documentation Fundamentals, and MadCap Flare.
- Ongoing AI Generalist / Automation coursework with Be10x.
Experience
16 years, ten roles, one craft.
From financial journalism at Iris and research at IIMA, to leading technical documentation at Mavenir, Radisys, Avaya, and Wipro — here's the full arc.
06/2025 — 08/2025
Oil & Gas · Policy
Total Infrastructure Management Solutions
— Technical Writer- Developed comprehensive safety manuals for Oil & Gas, Electricity, and Vegetation Management.
- Transformed standard manuals into proprietary, enforceable policy language.
- Authored policy & procedural documents in collaboration with international audiences.
12/2023 — 12/2024
Telecom · SaaS
Mavenir
— Senior Technical Writer- Led a full documentation migration project for 2G and NB-IoT product lines to DITA standards.
- Authored REST API documentation using Swagger & Postman — reduced developer integration support tickets by 25%.
- Converted legacy docs into structured DITA XML, improving modularity and single-sourcing.
- Reduced redundant documentation maintenance by 20% across a 12-month migration cycle.
08/2021 — 10/2023
Telecom · SaaS
ACL Digital (Radisys)
— Lead Technical Writer- Delivered 6+ sets of high-quality engineering documentation for the SNOW product.
- Implemented DITA-based content strategies, increasing efficiency by 25%.
- Authored 20+ RESTful API references in Swagger / Postman / JSON.
- Produced instructional videos with Camtasia for complex feature onboarding.
10/2020 — 08/2021
Telecom
Ictect (Avaya)
— Technical Writer- Produced 3+ high-quality documentation sets for EP&T web applications.
- Designed 10+ custom illustrations and architecture diagrams (+30% comprehension).
- Owned end-to-end documentation lifecycle for 2 major product releases.
10/2013 — 10/2020
IoT · Storage · Cybersecurity · Hardware & Software
Wipro
— Technical Writer- Authored technical documentation for Visa (Cybersecurity, Kafka), NetApp storage, Diversey, and HP.
- Updated 6+ installation/configuration guides for high-performance storage (DITA) — +15% user satisfaction.
- Awarded for excellence in technical communication (30+ HP documentation sets in Agile).
12/2012 — 10/2013
IT · Legal Digitization
Infocon International
— Technical Writer- Led end-to-end digitization documentation for US High Court records.
- Achieved 99.9% accuracy across all technical and legal documentation via SME collaboration.
02/2010 — 07/2011
Publishing · Oil & Gas
Jasubhai Media
— Sub-editor — Offshore World- Managed the end-to-end editorial workflow for a monthly oil & gas trade magazine.
- Interviewed 10+ C-suite industry leaders and produced 12+ monthly print editions.
06/2007 — 04/2008
Finance · Economy · Crude Oil
Iris Financials
— Writer- Authored 50+ macro-economic news stories monthly (RBI, PIB, SEBI communications).
06/2005 — 01/2007
Petroleum · Commodities · Statistics
IIMA
— Research Associate- Developed 3 forecasting methodologies for commodity price projections.
- Improved reliability of forecasting models by 15% via sensitivity analysis.